Last updated: June 1, 2026
By accessing or using PetWhats (“the Service”), operated by PetWhats (“we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.
We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email (to the address associated with your account) or through a prominent notice on our website. Your continued use of the Service after any such changes constitutes acceptance of the updated Terms.
PetWhats provides a video-based pet behavior and emotion insight platform. Users upload short video clips of their pets, and the Service generates an analysis that includes behavioral observations, an emotion assessment, and general care suggestions (“Analysis Results”).
Important: The Analysis Results are produced by automated systems (including third-party machine-learning models) and are provided for informational and entertainment purposes only. They do not constitute veterinary diagnosis, medical advice, or professional animal behavior consultation. Always consult a licensed veterinarian for health or behavioral concerns regarding your pet.
You must be at least 16 years of age to create an account and use the Service. If you are between 16 and 18 (or the age of majority in your jurisdiction), you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
By creating an account, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate, current, and complete.
You agree not to use the Service to:
The Service, including its website, branding, logos, design, software, algorithms, text, graphics, and all other content (excluding User Content as defined below), is owned by or licensed to PetWhats and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.
You retain all ownership rights to the videos, pet profile information, and other content you upload or submit to the Service (“User Content”). By submitting User Content, you grant PetWhats a worldwide, non-exclusive, royalty-free license to use, reproduce, process, store, and display your User Content solely for the purpose of providing and improving the Service to you.
The Analysis Results generated from your User Content are provided for your personal, non-commercial use. You may share them on social media or with your veterinarian. You may not sell, license, or distribute Analysis Results as a standalone product or as part of any commercial offering.
By uploading User Content, you represent and warrant that:
We do not pre-screen User Content, but we reserve the right (without obligation) to review, flag, and remove any content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We may report illegal content to the appropriate authorities.
PetWhats offers a free tier with limited daily uploads. Free-tier limits are subject to change with reasonable notice. The current limits are published on our pricing page.
Premium subscriptions provide increased upload limits and additional features as described on our pricing page at the time of purchase. Subscriptions are billed in advance on a recurring monthly basis through our third-party payment processor (currently PayPal).
Unless you cancel before the end of the current billing period, your subscription will automatically renew for an equivalent period at the then-current price. You authorize us (through our payment processor) to charge your payment method for each renewal period.
We may change subscription fees at any time. Price changes will take effect at the start of the next billing cycle following notice to you. If you do not agree with the price change, you may cancel your subscription before the change takes effect.
All payments are processed by PayPal. You are subject to PayPal's terms of service and privacy policy in addition to these Terms. We do not store your full payment card details on our servers.
You may cancel your subscription at any time through your account Settings page. Cancellation takes effect at the end of your current billing period — you will retain premium access until that date. There are no long-term contracts, and no cancellation fees.
Subscription payments are generally non-refundable. However, we will consider refund requests on a case-by-case basis if:
To request a refund, contact us at [email protected] with your account email and the transaction details. Refunds, if granted, will be issued to the original payment method.
The Service integrates with third-party providers to deliver core functionality. By using the Service, you acknowledge that your data may be processed by these providers as necessary:
We are not responsible for the practices, content, or availability of third-party services. Your use of these services may be subject to their respective terms and privacy policies.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Without limiting the foregoing, we do not warrant that:
Analysis Results are generated by automated systems. Emotions are complex and multi-faceted — no automated system can capture them with complete accuracy. Do not rely on Analysis Results for decisions that could affect your pet's health or safety.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PETWHATS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
In no event shall our aggregate liability for all claims relating to the Service exceed the greater of (a) the total amount paid by you to PetWhats during the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars (USD $100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless PetWhats and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
Your privacy is important to us. Our collection, use, and disclosure of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable local laws.
You may exercise your data subject rights (access, rectification, erasure, portability, objection, and restriction) at any time through your account settings or by contacting [email protected].
By You: You may terminate your account at any time through the Settings page. Upon termination, your right to access the Service will cease immediately. Your User Content will be scheduled for deletion in accordance with our data retention policy (see Privacy Policy).
By Us: We may terminate or suspend your account and access to the Service, with or without cause, with or without notice, effective immediately. Grounds for termination include but are not limited to: violation of these Terms, fraudulent activity, abusive behavior, extended inactivity, or requests by law enforcement.
Upon termination, all provisions of these Terms that by their nature should survive shall survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification.
We reserve the right to modify these Terms at any time. When we do, we will update the “Last updated” date at the top of this page and notify you via email or through a notice on the Service. Material changes will be communicated at least fourteen (14) days before they take effect.
By continuing to access or use the Service after the effective date of revised Terms, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service and may terminate your account.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. For users in the EEA, United Kingdom, or Switzerland, mandatory consumer protection laws of your country of residence shall also apply and these Terms do not restrict those rights.
Before filing a formal legal claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to resolve any dispute within sixty (60) days.
Any dispute not resolved through informal negotiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Arbitration shall take place in Delaware, United States, or via video conference at your preference. You may also bring claims in small claims court if they qualify instead of arbitration. You agree to bring claims only in your individual capacity and waive any right to participate in a class action or class-wide arbitration.
If you are a consumer residing in the EEA, United Kingdom, or Switzerland, nothing in this section limits your right to bring proceedings in the courts of your country of residence, or your right to rely on mandatory provisions of local consumer protection law.
We respect the intellectual property rights of others. If you believe that any content available on or through the Service infringes your copyright, please send a notification to [email protected] containing:
These Terms, together with our Privacy Policy, constitute the entire agreement between you and PetWhats concerning the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of PetWhats.
You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, internet or infrastructure failures, and third-party service outages.
For questions about these Terms, please contact us at:
For general support (not legal matters): [email protected]